NATIONAL PRIVACY PRINCIPLES

The National Privacy Principles established by the Privacy Act 1988 apply to Financial Recruitment Group.

TYPE OF PERSONAL INFORMATION HELD

Personal information that we collect and hold usually falls into the following categories:

• Candidate Information submitted and obtained from the candidate and other sources in connection with applications for work;
• Work performance information;
• Information about incidents in the workplace;
• Staff information;
• Information submitted and obtained in relation to absences from work due to leave, illness or other causes;
• Information obtained to assist in managing client and business relationships.

PURPOSES FOR WHICH WE HOLD PERSONAL INFORMATION

We primarily hold personal information for the following:

• Placement operations;
• Recruitment;
• Staff management;
• Training;
• Client and business relationship management, and marketing.

DISCLOSURES

We may disclose your personal information for the purposes for which it is primarily held or for a related secondary purpose.

In some cases we may only disclose information with your consent.

We may disclose your personal information where we are under a legal duty to do so, including circumstances where we are under a lawful duty of care to disclose information.

Some laws, such as recruitment agency laws, taxation laws, immigration laws and laws for the protection of certain classes of people (e.g. children, the elderly or people with a disability) might require that we collect and disclose certain personal information about you.

INQUIRIES AND COMPLAINTS

You can make further inquiries or complaints about our privacy policies to our Privacy Co-ordinator whose contact details are:

Ms Lena Coates, Privacy Co-ordinator, Financial Recruitment Group, Level Three, 50 Market Street, Melbourne
Phone: 03 9614 7822
Email: frgroup@frg.com.au

You can also make complaints to the Office of the Federal Privacy Commissioner.

ACCESS

Subject to some exceptions that are set out in the National Privacy Principles, you can gain access to the personal information that we hold about you. We do refuse access if it would interfere with the privacy rights of other persons or if it breaches any confidentiality that attaches to that information.

If you wish to obtain access to your personal information you should contact our Privacy Co-ordinator. You will need to be in a position to verify your identity. We might impose a moderate charge in providing access. Our Privacy Co-ordinator would discuss these with you.

You should also anticipate that it may take a little time to process your application for access, as there may be a need to retrieve information from storage and review information in order to determine what information may be provided.

Information Collection Statement

WHAT YOUR PERSONAL INFORMATION IS

Personal information is any information or an opinion (whether true or not) about you. It may range from the very sensitive (e.g. medical history or condition) to the everyday (e.g. address and phone number). It would include the opinions of others about your work performance (whether true or not), your work experience and qualifications, aptitude test results and other information obtained by us in connection with your possible work placements. Personal information includes sensitive information.

WHAT SENSITIVE INFORMATION IS

Sensitive information is a special category of personal information. It is information or opinion about your:

• racial or ethnic origin;
• political opinion;
• membership of a political association or religious beliefs, affiliations or philosophical beliefs;
• membership of a professional or trade association or membership of a trade union;
• sexual preferences or practices;
• criminal record;
• health or disability (at any time);
• expressed wishes about the future provision of health services.

It includes personal information collected to provide a health service.
Sensitive information can, in most cases, only be disclosed with your consent.

WHO WILL BE COLLECTING YOUR PERSONAL AND SENSITIVE INFORMATION

Your personal and sensitive information will be collected by Financial Recruitment Group for its own use. Some laws, such as recruitment agency laws, taxation laws, immigration laws and laws for the protection of certain classes of people (e.g. children, the elderly or people with a disability) might require that we collect and disclose certain personal information about you.

HOW TO CONTACT US

If you wish to contact us about your personal or sensitive information you should contact:

Ms Lena Coates
Privacy Co-ordinator
Financial Recruitment Group
Level Three, 50 Market Street
Melbourne
Phone: 03 9614 7822
Fax: 03 9614 7788
Email: frgroup@frg.com.au

during normal office hours which are 8.30am to 5.30pm (EST).

If you need to contact us about your personal or sensitive information urgently outside normal office hours you should contact:

Ms Lena Coates
Privacy Co-ordinator
Financial Recruitment Group
Level Three, 50 Market Street
Melbourne
Mobile Phone: 0411 069 826

HOW YOUR INFORMATION WILL BE COLLECTED

Personal and sensitive information will be collected from you directly when you apply and submit a resume, or any other information in connection with your application to us for registration.
Personal and sensitive information will also be collected when:

• we receive any reference about you;
• we receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body;
• we receive the results of any competency or medical test;
• we receive performance feedback (whether positive or negative);
• we receive any complaint from or about you in the workplace;
• we receive any information about a workplace accident in which you are involved;
• we receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you are involved;
• you provide us with any additional information about you.

HOW YOUR INFORMATION WILL BE USED

Your personal and sensitive information may be used in connection with:

• your actual or possible work placement;
• your performance appraisals;
• our assessment of your ongoing performance and prospects;
• any test or assessment (including medical tests and assessments) that you might be required to undergo;
• our identification of your training needs;
• any workplace rehabilitation;
• our management of any complaint, investigation or inquiry in which you are involved;
• any insurance claim or proposal that requires disclosure of your personal or sensitive information.

YOUR PERSONAL AND SENSITIVE INFORMATION MAY BE DISCLOSED TO

• potential and actual employers and clients of Financial Recruitment Group;
• referees;
• other members of Financial Recruitment Group;
• our insurers;
• a professional association or registration body that has a proper interest in the disclosure of your personal and sensitive information;
• a Workers Compensation body;
• our contractors and suppliers - e.g. our I.T. contractors and database designers;
• any person with a lawful entitlement to obtain the information.

IF YOU DO NOT GIVE US THE INFORMATION WE SEEK

If you do not give us the information we seek:

• we may be limited in our ability to locate suitable work for you;
• we may be limited in our ability to place you in work;
• we may choose not to proceed with your application for work.

YOU CAN GAIN ACCESS TO YOUR INFORMATION TO CORRECT IT IF IT IS WRONG

Subject to some exceptions, which are set out in the National Privacy Principles (Principle 6 - Access and Correction), you have a right to see and have a copy of personal and sensitive information about you that we hold.

If you are able to establish that personal or sensitive information that we hold about you is not accurate, complete and up-to-date, we will take reasonable steps to correct it so that it is accurate, complete and up-to-date.

If we are unable to agree that personal or sensitive information that we hold about you is accurate, complete and up-to-date, you may ask us to place with the information a statement by you that claims that particular information is not accurate, complete and up-to-date.

If you wish to exercise your rights of access and correction you should contact Lena Coates, Privacy Co-ordinator, whose details are shown above.

In some cases we may impose a moderate charge for providing access to personal or sensitive information. We will not charge you simply because you lodge a request for access.

Please download and complete the form that provides FRG with YOUR CONSENT TO COLLECTION, USE AND STORAGE OF YOUR PERSONAL AND SENSITIVE INFORMATION. Click Here to download.